This Privacy Policy explains how SHAMS HAIL ("we", "our", or "us") collects, uses, shares, and protects your information when you use our mobile application and related services (the “Services”).

By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Introduction

We provide a project management and outlet management platform designed to support business operations, communication, and workflow management.

This Privacy Policy applies to all users of our Services, including administrators, employees, partners, and other authorized users.

2. Information We Collect

We collect information to provide and improve our Services.

2.1 Information You Provide

You provide data when you create or use an account, including:

• Name, email address, and phone number
• Business, outlet, or company details
• Login credentials
• Project data, tasks, files, and communications

2.2 Usage and Device Information

We automatically collect:

• Device type and operating system
• IP address and log data
• App interactions and usage patterns
• Error reports and diagnostics

2.3 Content and Business Data

We process data you upload or manage within the platform, including:

• Product catalogs
• Outlet information
• Project workflows and records
• Internal communication and notes

3. How We Use Your Information

We use your information to:

• Provide, operate, and maintain the Services
• Enable collaboration, communication, and task management
• Store and manage business-related data
• Improve performance, reliability, and user experience
• Monitor usage and prevent misuse or unauthorized access
• Comply with legal obligations

We may use automated systems to analyze usage and improve functionality.

4. Sharing of Information

We do not sell your personal data.

We may share information in the following cases:

• With service providers that support infrastructure, hosting, and analytics
• Within your organization or business account (role-based access)
• When required by law, regulation, or legal process
• To protect rights, security, and integrity of the platform

All data sharing is limited to what is necessary.

5. Your Choices and Obligations

You have control over your information:

• You can update or correct your account information
• You may request deletion of your data
• You may choose what information you provide

You are responsible for:

• Maintaining the confidentiality of your login credentials
• Ensuring that the data you provide is accurate

6. Data Retention

We retain your information for as long as necessary to:

• Provide the Services
• Maintain business records
• Comply with legal obligations
• Resolve disputes and enforce agreements

7. Security

We implement appropriate technical and organizational safeguards to protect your data, including:

• Encrypted communication
• Secure storage systems
• Access control mechanisms

However, no system is completely secure.

8. International Data Transfers

Your information may be processed and stored in locations outside your country.

We take appropriate measures to ensure your data remains protected.

9. Cookies and Similar Technologies

We may use cookies or similar technologies to:

• Maintain sessions
• Improve performance
• Analyze usage trends

You can control these through your device or browser settings.

10. Third-Party Services

Our Services may integrate with third-party tools and providers.

These third parties operate under their own privacy policies.

We are not responsible for their practices.

11. Children’s Privacy

Our Services are not intended for children.

We do not knowingly collect personal data from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

Continued use of the Services after updates constitutes acceptance of the revised policy.

13. Contact

For any questions, requests, or concerns regarding this Privacy Policy, you may contact us through the application or official communication channels.

14. Legal Basis (For Applicable Regions)

Where required, we process personal data based on:

• User consent
• Contractual necessity
• Legal obligations
• Legitimate business interests

Users may withdraw consent where applicable.

15. Data Rights

Depending on your jurisdiction, you may have rights to:

• Access your data
• Request correction or deletion
• Restrict or object to processing
• Request data portability

Requests can be submitted through official communication channels.

16. Platform Usage Scope

This Privacy Policy applies only to the Services provided by SHAMS HAIL and does not cover external websites, services, or applications linked from the platform.

17. Consent

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.